Frequently asked questions

What is Kakkabu?

Kakkabu is an online store where you can name stars, exoplanets, and galaxies. We offer a unique way to commemorate special moments or honor loved ones with a personalized celestial name.

How does the naming process work?
  • Choose Your Celestial Object: Select whether you want to name a star, an exoplanet, or a galaxy.
  • Personalize Your Name: Enter the name you wish to give to your chosen celestial object.
  • Complete Your Purchase: Finalize your order and provide the necessary details.
  • Receive Your Digital Certificate: After processing, you will receive a personalized digital certificate via email featuring the name you chose and details about the celestial object.
How can I find out more about the star, exoplanet, or galaxy I named?
Your digital certificate will include information about the type and location of the celestial object you’ve named.
Can I name multiple celestial objects?

Yes! You can name as many celestial objects as you like. Simply add each item to your cart individually and proceed through the checkout process.

Can I change the name after I’ve made a purchase?

Unfortunately, once an order is processed, we cannot change the name on the certificate. Please ensure that you review your chosen name carefully before completing your purchase.

How long will it take to receive my digital certificate?

After completing your purchase, your personalized digital certificate will be processed and sent to you via email within 2 business days.

What if I have an issue with my order?

If you encounter any issues with your order or have questions, please contact our customer support team at support@kakkabu.com. We are here to assist you and ensure your satisfaction.

Are there any restrictions on the names I can choose?

Names should be respectful and appropriate. We reserve the right to reject names that are deemed offensive or inappropriate. Please avoid using names that contain explicit or offensive language.

How do I contact customer support?

You can reach our customer support team via email at support@kakkabu.com. Our team is available to assist you with any questions or concerns you may have.

Can I give a celestial naming as a gift?

Yes, naming a star, exoplanet, or galaxy makes a fantastic and unique gift! When placing your order, you can specify if it is a gift, and we will provide a digital certificate that can be easily shared with the recipient.